London
About Centuro Global
Centuro Global helps businesses ‘Go Global’ through strategy wrapped in a cutting-edge technology platform.
International expansion is normally a complex process with advice often required from multiple parties, covering legal, accountancy, tax, and marketing amongst other considerations, and business owners often find the whole process stressful, time-consuming and expensive.
Centuro Global simplifies this process by providing a coherent strategy and roadmap for new market entry and business growth, provided by our in-house team of global expansion experts and a network of professional service firms around the world via both consultancy and our online platform, Centuro Connect.
With an exclusive business community of fast growing businesses, corporates, angel and institutional investors, government bodies, business leaders and professional services firms worldwide, Centuro Global elevates businesses beyond boundaries.
About the Role
Centuro Global is seeking an experienced candidate in global immigration to support the needs of our growing organisation. You will be responsible for developing and improving the client experience through best practices and creating streamlined processes for a superior level of service delivery.
This role will be well suited to a candidate who is experienced with managing corporate clients, coordinating immigration across multiple countries, excels in continuous improvement, process and data inspection, and has a proven record in successfully growing and designing new programs and capabilities with the client experience at the forefront.
Responsibilities
- Implement a structure and process for managing a portfolio of complex immigration projects and requests
- Manage and mentor an existing team, providing expert immigration support to international clients and their employees
- Identify global industry trends and develop targeted program-level goals and initiatives
- Draft and finalise proposals and tenders, working together with the business development teams to secure incoming opportunities
- Conduct independent research and interpretation of processes and policies from both internal and external sources in ambiguous circumstances
- Partner with our global network to deliver smarter, more efficient processes to deliver high-quality global immigration services
- Build performance measurement and assessment tools/reporting to assess the quality of advice and delivery
- Implement regular reviews of current processes to ensure ongoing compliance, identify gaps and inefficiencies, and lead continuous improvement initiatives
Requirements
- 5 years of experience managing immigration or global relocation requests
- Bachelor’s or master’s degree in management, HR, business , or law preferred (extensive, directly relevant experience will be considered in lieu of a degree)
- Track record in managing high-volume immigration programs and improving operational efficiency and customer satisfaction
- Track record in building strong networks/ relationships with internal and external leaders and implementing strategies in matrixed environments
- Solid sense of accountability and sound personal judgment
- Strong team player with people management experience, leading and managing a team
The successful applicant
To be successful in this role you will fundamentally be able to deliver on global immigration requests and put a concise structure in place. This is a multifaceted role in an exceptionally fast paced organisation, you will know how to prioritise and be able to vary your style to meet the different demands of the role. This includes managing a high volume of requests, leading a team, providing operational support, partner management, performance management and delivery of multiple projects simultaneously.
